Terms and Conditions

THIS AGREEMENT is made between Fletcher Fabrications Group UK Ltd trading as Secondary Glazing Master (hereinafter called “the Company”) and the Customer(s).

1. The Customer(s) hereby agree to purchase and/or purchase and have installed and the Company hereby agrees to sell, supply and/or supply and install the goods and services set out on the order. No variation of the clauses of this Agreement shall be accepted by the Company unless such variation is signed by a Director of the Company. However, in line with the Company policy of continuous product development and improvement, the Company reserves the right to make minor alterations to any of the specifications contained herein without notice unreservedly.
2. The Customer(s) agrees:

• To allow the Company Technical surveyor, installer and other designated representatives access to the installation address at reasonable times so that the Company may make a detailed survey report, manufacture and complete the installation.
• To obtain, or to instruct the Company to apply on its behalf, for any necessary licenses, consents and approvals (including without limitation, Planning Permission, Conservation Area Permission and Building Control Regulations approval) which may be required in connection with the installation of the goods but agrees that the Company has no liability to the Customer if any such permissions are not obtained.

3. All glass will be in accordance with document K of the Building Regulations.
4. Secondary Glazing does not fall under the scope of Government regulatory bodies such as FENSA and CERTAS, but the Company is fully conversant with the requirements of these bodies, and every effort will be made by the Company to follow the recommendations as a Code of Practice and keep them current and up to date. The Company recognizes the importance of Fire egress for homeowners and adherence to Document K of the Building Regulations for the correct and safe use of glass in dwellings and commercial properties. In commercial buildings the Fire egress routes are the sole responsibility of the Client and the Client’s representative (Architect) and any windows designated for Fire escape must not have secondary glazing installed over them.
5. The manufacture of glass is an exceptionally aggressive process. As a consequence, slight imperfections and blemishes cannot be avoided, and glass will be supplied in accordance with the quality standards recommended by the Glass & Glazing Federation ggf.co.uk.
6. It will remain the Customer (s) responsibility to arrange for any telephone lines, burglar alarm wiring, electrical wiring, TV cables or any other similar installations or equipment that are touching or in close proximity to the works to be disconnected, made safe and removed prior to commencement of the works. The Company does not normally reconnect or refit these items.
7. We always seek to remove and refix the following where necessary; blinds, curtain rails, shutters to facilitate the installation of new secondary glazing but ultimately it is the responsibility of the Customer and on occasion it may be impossible for us to do this if the items are needing modification which is common on bay windows. It is also possible that parts may break as they become brittle over time and the cost of replacing them is solely the responsibility of the Customer.
8. Secondary windows will be manufactured square and any internal cover beads will be either timber or PVCu at the sole discretion of the Company Surveyor.
9. The Company will make good any damage caused during the course of installation to plaster immediately adjacent to the installation area but shall not be responsible for damage caused to tiled areas, wallpaper or paintwork. The Company cannot guarantee to remove intact any panes of glass or frames from old existing secondary glazing removed during installation. The Company will endeavour to ensure that any making good will match existing finishes but shall not be liable for non-matching due to weathering of the existing materials or non-availability of matching materials.
10. The Company will not be liable for any damage resulting from pre-existing structural or other defects in the property or its immediate surrounds whether visible or not.
11. Delivery of the goods at the installation address shall be made within the period (if any) specified in the order or specification but any term so specified is an estimate only and the Company shall not be liable for damage or loss, whether arising directly or indirectly out of delay in delivery or circumstances beyond the Company’s control.
12. The Customer(s) are bound by this Agreement to have the work completed when all the necessary goods have been made and the Customer(s) have been informed that the Company wishes to carry out the works. If the Customer(s) wish to delay the works by more than 14 calendar days after they have been informed that the goods are ready the full and total price of the Agreement shall become due and payable. The products will then be stored for no longer than one month after which time the products will be delivered to the Customer(s).
13. The price is inclusive of any applicable value added tax. If there are any changes in the applicable VAT rate after the contract is signed and before the balance is settled then the Company reserves the right to adjust the value of the contract accordingly.
14. The Customer(s) shall make payment of the total price (less any deposits paid) to the Company (or its representative) immediately upon substantial completion of the works.
15. Any outstanding balances not paid by the Customer(s) after the due date will be subject to a one-off administrative collection cost of £300 and interest calculated at a monthly compounded interest rate of 2.5% and the Company reserves the right to charge all costs of collection.
16. The installation of the goods into the Customer(s) premises shall be subject to the Company Technical Surveyors’ inspection. In the event of the Company terminating this Agreement, the Customer(s) deposit shall be returned in full.
17. Secondary glazed windows cannot assist in reducing condensation in badly ventilated areas or in areas with high humidity levels and / or inadequate heating. It is not advisable to seal, or draught exclude the existing primary window.
18. The Company cannot guarantee a specific level of noise reduction after the installation of our secondary units. The level of reduction will depend upon various factors such as the reverberation time of each room, the type of noise and its direction and it is different for aircraft, noisy neighbours, road traffic noise etc. The only way to assess this in advance is to have a survey carried out by a qualified acoustic engineer.
19. Subject to the conditions set out below the Company guarantees that the goods supplied will be free from inherent defects in materials and workmanship for a period of 10 years.
20. It shall remain the responsibility of the Customer(s) to operate and maintain all products in compliance with the Company’s’ operating and maintenance instructions. A printed copy of these instructions is available upon request.
21. The Company shall be under no liability and have no responsibility in respect of any defect arising from subsidence, heave or other ground movement, storm damage, fair wear and tear, shrinkage or expansion due to weather or atmospheric conditions, wilful damage, negligence or neglect or the Customer(s) failure to follow the Company’s’ maintenance instructions, misuse, acts of terrorism, Acts of God, or alteration or repair of the goods by anyone other than the Company’s’ authorised representatives
22. This guarantee is transferable without charge.
23. This guarantee shall not come into effect, and the Customer(s) shall not be entitled to rely upon it until such time as the Company shall have received the whole of the Agreement price and any other sums due to it from the Customer(s).
24. The Customer(s) will not legally own the Goods until the Customer(s) has paid for them in full (by way of cash or cleared funds) and, until such time, the Customer(s) shall keep the Goods in good repair, condition and properly protected and insured. If the goods remain unpaid for a period of 1 calendar month from the due date, then the Company reserves the right to remove these from the property by giving 7 days-notice of their intention and the Customer must grant access to the Company to carry this out. A charge of £50 + vat will be levied for each window that has to be removed.
25. If a term or provision of this contract should prove to be or become invalid, the validity of the other terms and provisions shall not be affected thereby. The parties agree to replace an invalid term or provision with a valid one which comes as close as possible to fulfilling the original economic goal intended by the parties.
26. We have a complaint handling policy and if you believe you have a legitimate complaint against the Company and have not been given your consumer rights please request a copy of our Complaint Policy by e-mail to sales@fletcherfabrications.uk and we will forward this to you by return.
27. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
28. If the Customer(s) expressly instructs the Company to proceed with the order within the 14-day cooling-off period then in the event of the Customer(s) cancelling the order the Company will retain the minimum 50% deposit to offset part of the financial outlay for the materials ordered on the Customer(s) behalf.
29. These conditions and the Agreement shall be subject to and construed in accordance with English law and are additional to your statutory.

Data Protection

30. We will process your information to enable us to carry out your order and for administration of the contract (including debt collection), risk assessment, marketing and the offering of any of our group company’s products or services (unless you have opted out), market research, after sales service, system testing, analysing your account history and to detect and prevent fraud. Your information may be disclosed to our employees, agents, service providers, group companies and assignees for these purposes.
31. We may share your information with the persons mentioned in Section 30 and relevant trade bodies and all other associated bodies who may need to pass this information on to the relevant body to comply with Building Regulations or other regulatory requirements and/or in order to carry out the installation and any after sales services.